Reroute fee – Orders can be rerouted only within the same state, and the cost is $15. This is done by the shipper (the warehouse), please send the reroute request to firstname.lastname@example.org including the order number.
Return fee – If someone at least 21 years of age is not present to sign for the package, the carrier will send it back to the warehouse with a fee of $15. If you would like to have the package held for pickup, do that by using the tracking notification you receive, and if the package is not collected within 5 business days the package will be returned to the warehouse with the $15 return fee.
Reshipment costs – If the package is returned to the warehouse and needs to be reshipped, there is the $15 return fee as well as the full costs of reshipment incurred.
Availability of our Wine – Due to various state laws, there are some states we cannot ship to. To verify that we ship to your location, the states to which we ship will be displayed in the drop down during the order process. If you do not see your state, then we do not ship to that location.
Age Verification – By placing an order with us you are stating that you are 21 years of age and that the recipient of the order is also 21 years of age. We require our shipping carrier to add the Adult Signature option, resulting in the carrier verifying the age of the recipient when the package is delivered.
Receiving a Shipment – If the recipient of the wine will not be at home during regular business hours, we highly recommend sending the order to a commercial or business address where the package can be received and signed for. Orders containing alcohol cannot be left on a doorstep or sent to a P.O. Box. If no one is available for delivery, two additional attempts will generally be made. If the package is not signed for and received and is subsequently returned to us, there will be an additional shipping charge to resend the package.
Weather Advisory – When wine is subjected to very hot or very cold temperatures during shipping, your purchases may not arrive in the condition you expect. Damage can be avoided or mitigated by choosing expedited shipping methods. It is up to the customer to select periods of moderate temperatures for ordering wine for shipment, or to use expedited or temperature-controlled shipping options to minimize risk of damage from severe temperatures. By purchasing wines, you agree to waive any claims for damage to the wines caused by exposure to damaging temperatures during shipping.